Exchange and Returns
Returns and Exchange Portal:
To make a return or exchange*, please email at us at: firstname.lastname@example.org
*Please note the following stipulations surrounding returns:
- Sale items are non-refundable, non-returnable and non-exchangeable. Once a product has been purchased at a set price, we are unable to apply future sale discounts or refunds to that product in the event of an exchange.
Returns and Exchange | Online orders
We are happy for the customer to return items providing there is a good reason for return. You can return an item within 14 days of placing your order for a full refund or exchange (for pre-order items these can be returned within 14 days from the day your order was received). All returned items must be unworn and in re-sellable condition, with the tags still attached and in its original packaging. We reserve the right to return the item back to the customer if these conditions aren't met.
Please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.
All of our items are inspected once they are received at the fulfilment centre - if they are found to be damaged or dirty, we are entitled to have this sent back to the customer as this is a condition of our returns and refund policy. We are conscious of the potential waste un-resalable returns create and ask that customers consider this also, which is why we prefer to return these items back to the sender. If our fulfilment team find the item to be in an un-resalable condition, a specialist team can review this on a case-by-case basis however please bear in mind this will inevitably add more time until you may receive a refund.
Products returned for an exchange will not have to pay extra charges for their exchanged product to be sent out. Additionally, we are unable to offer exchanges or refunds for any sale or discounted products.
Please note, it can take up to 14 days to receive and complete your return or exchange. In the event that a refund is due, we will refund the customer the amount paid for the item found within the receipt and order details. This does not include external costs such as shipping fees. Once we have completed the refund on our system, this will be processed within the timescales of your payment provider.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
This does not affect your statutory rights.